| About Us Boneshakers Performance Cycles are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Boneshakers Performance Cycles
Unit 13 Regent House 11 Albert Street Harrogate North Yorkshire HG1 1JX United Kingdom
Phone: 01423 709453
Fax: 01423 563164
Email: online [at] boneshakersbikes [dot] co [dot] uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Free postage within the UK on orders over £50, £2.50 on orders under £50
International delivery charges: Please phone for prices of shipping |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 9 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All products with the exception of helmets include VAT. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website.
Every effort is made to ensure complete accuracy, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible, but will not be responsible for any loss incurred..
All products and prices are subject to availability.
We reserve the right to make modifications and changes to the products, prices or offers without notice.
Our aim is to reply to any complaints within five working days.
Any material downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01423 709453 (International +44 01423 709453) or fax us on 01423 563164 or write to us at Unit 13 Regent House 11 Albert Street Harrogate North Yorkshire HG1 1JX United Kingdom |
Privacy Policy Boneshakers Performance Cycles do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy If you are not satisfied with the goods you may return them within seven days of receipt provided that the goods and packaging are retained in saleable condition. On receipt of the return your credit/debit card will be credited with the full retail amount, and you will be advised by e-mail.
All of the goods supplied are covered by a warranty from the manufacturer.
If the goods are incorrect or faulty you may return them within seven days of receipt, provided that the goods and packaging are in the same condition as sent. Your credit/debit card will be credited with the full retail amount plus the cost of postage, and you will be advised by e-mail.
Please advise us by e-mail if you intend to return goods which will assist our own processes. The returns address should be as detailed in the contact us section of the website.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms None of the above affects your statutory right and as a UK based business we are subject to UK consumer Law |
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